Search Results for author: Tianwen Chen

Found 1 papers, 0 papers with code

"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time

no code implementations1 May 2024 Scott Rome, Tianwen Chen, Raphael Tang, Luwei Zhou, Ferhan Ture

In this work, we introduce "Ask Me Anything" (AMA) as an add-on feature to an agent-facing customer service interface.

Language Modelling Large Language Model

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