Optimal Pricing Schemes in the Presence of Social Learning and Costly Reporting

A monopoly platform sells either a risky product (with unknown utility) or a safe product (with known utility) to agents who sequentially arrive and learn the utility of the risky product by the reporting of previous agents. It is costly for agents to report utility; hence the platform has to design both the prices and the reporting bonus to motivate the agents to explore and generate new information. By allowing sellers to set bonuses, we are essentially enabling them to dynamically control the supply of learning signals without significantly affecting the demand for the product. We characterize the optimal bonus and pricing schemes offered by the profit-maximizing platform. It turns out that the optimal scheme falls into one of four types: Full Coverage, Partial Coverage, Immediate Revelation, and Non-Bonus. In a model of exponential bandit, we find that there is a dynamical switch of the types along the learning trajectory. Although learning stops efficiently, information is revealed too slowly compared with the planner's optimal solution.