A 'Canny' Approach to Spoken Language Interfaces

21 Aug 2019 · Moore Roger K. ·

Voice-enabled artefacts such as Amazon Echo are very popular, but there appears to be a 'habitability gap' whereby users fail to engage with the full capabilities of the device. This position paper draws a parallel with the 'uncanny valley' effect, thereby proposing a solution based on aligning the visual, vocal, behavioural and cognitive affordances of future voice-enabled devices.