A Study of Cyber Hate on Twitter with Implications for Social Media Governance Strategies

30 Aug 2019  ·  Procter Rob, Webb Helena, Jirotka Marina, Burnap Pete, Housley William, Edwards Adam, Williams Matt ·

This paper explores ways in which the harmful effects of cyber hate may be mitigated through mechanisms for enhancing the self governance of new digital spaces. We report findings from a mixed methods study of responses to cyber hate posts, which aimed to: (i) understand how people interact in this context by undertaking qualitative interaction analysis and developing a statistical model to explain the volume of responses to cyber hate posted to Twitter, and (ii) explore use of machine learning techniques to assist in identifying cyber hate counter-speech.

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Computers and Society Social and Information Networks

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